Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More NO CONTRACTS • NO HIDDEN FEES • UNLIMITED DATA WHEN YOU CHOOSE NCATS you are helping transform our community. NCATS is committed to bridging the digital divide, ensuring that both the unserved and underserved in Newaygo County have access to affordable, high-speed Internet. ​ We Connect Newaygo Cou nty Check Availability LET'S GET CONNECTED plans HIGH-SPEED BROADBAND PLANS $25 / m o BASIC with AutoPay $30/mo without AutoPay Great for 1-2 devices Chat $40 /mo PRO with AutoPay $45/mo without AutoPay Great for 3-5 devices Chat $55 /mo ADVANCED with AutoPay $60/mo without AutoPay Great for gaming and streaming Chat $70 /mo EVERYTHING with AutoPay $75/mo without AutoPay Great for everything - literally Chat $5 /mo VACATION with AutoPay $10/mo without AutoPay When your home is not occupied Chat Improve your quality of service by using our routers! Using our router provides the best solution for getting a strong Wi-Fi signal to every corner of your home. Security Safeguard your home network with the built-in firewall and advanced wireless encryption, protecting devices from the latest threats. Connects 100+ devices Enjoy fast and stable connections for an army of devices in your home for 2,000 + s quare feet. The units work together to form a unified WiFi network with a single network name. NCATS Troubleshooting Our expert technicians can ass ist yo u remotely with troubleshooting performance issues. Gigabit Connection Fastest WiFi Standards Mesh Capable Lets get connected Let's get CONNECTED Schedule your site survey. First Name Last Name Phone Email Street Address City State Postal / Zip code Choose the plan you are interested in. Choose a router option. Router Options How did you hear about us? Select one Did a friend refer you? Promo Code Send Thanks for submitting! We will be contacting you soon. Sign up for AutoPay save $5 /m o Check your latest invoice or login to the customer portal. Start Now

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More School Organization Sponsorships How can we help support your student enrichment opportunity? Sponsorship Policy Apply Now Upload your organizations request here or email it to: mdubois@ncresa.org First Name Last Name Email Provide Sponsorship Request Info Upload supported file (Max 15MB) Submit Thank you! We will respond to your application soon.

HELP US SPREAD THE WORD We are looking to place yard signs in select locations, and we would love your help! If you are willing to have an NCATS yard sign on your property for one month, please fill out the form below. If we choose your location based on our outreach needs, you will receive a small gift as a token of our appreciation. ​ NCATS will set them in place and pick them up. First Name Last Name Street Address City Postal / Zip code Customer Number Send Thanks for submitting!

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More REFER A FRIEND! Get a month of FREE I nternet service for EACH successful referral. ​ Give your friend a FREE installation. ($100 value) Send Referral Now! Thanks for sharing!

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More 2024 NBFF KIDS EXPO GIVEAWAYS OFFICIAL RULES 2023/2024 Milestone Winners

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More We Connect Newaygo County Chat Fiber Internet to Local Schools Fremont, Grant, Hesperia, Newaygo, White Cloud, NCRESA Tech Support for Local Schools NCRESA, Fremont, Grant, Hesperia, Newaygo, White Cloud, Big Jackson Supporting Community Partners -County of Newaygo -Village of Hesperia -City of Grant -City of Newaygo -City of Fremont -City of White Cloud -Bridgeton Township -Casnovia Township -Croton Township -Gerber Foundation -Fremont Community Foundation Fiber Internet to Local Libraries White Cloud, Fremont, Grant, Hesper ia *Newaygo & Croton - 2024 completion Tech Advice for the Community Our customer service is happy to help you with your tech questions! Supporting Education We work closely with students of the IT program at the Newaygo County Career-Tech Center to foster a pipeline of talent from classroom to career. ​ ​ ​ ​ ​ ​ Newaygo County Advanced Technology Services (NCATS) was formed in 1995 as the technology department of the Newaygo County Regional Educational Agency (NC RESA). NCATS coordinates many technology services throughout the county and has become a resource to our county agencies. Along with the school technology services, NCATS operates an Educational Telecommunications Network, which includes fiber optic networks and wireless communications towers. This network serves the public schools, students, educational professionals and educational partners with the Newaygo County districts. NCATS is known as the Internet Service Provider for much of our community. NCATS operates hundreds of service sites and continues to expand its high speed broadband service focusing on unserved and underserved areas. ​ We continue to exercise every resource at our disposal to reach those without service or choice. We continue to invest the total of our revenue to continually improve our existing service, to expand these services to others, and to provide resources and service to our community. ​

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More CUSTOMER TESTIMONIALS Hear from our customers to find out how NCATS has made a difference in the lives of people in Newaygo County. ​ Do you have a story to share about how NCATS has helped you? Leave us a message! Your story could be featured next! Share Your Story Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Trailside Motel Find them on Facebook See Website Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Fremont Mini Storage See Website Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Happy Hearts Naturals Find them on Facebook See Website Very nice service that is patient, quick and affordable. I pay for the $75/month package and the service is never interrupted or goes too slow. I have had download speeds range, but if they go high they go very high, which is very satisfactory for games and streaming. I do recommend them, they're also very nice on billing. Nicholas Schadewald OUR CUSTOMER SERVICE SATISFACTION EXCEEDS 99% Share Your Story Do you have a great story to share about NCATS? Please tell us about it here! First Name Last Name Email Subject Your Story Submit Thanks for submitting!

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More How can we help? Our local tech experts are prepared to help you find solutions. Trouble with your connection? Does your router have an Internet connectivity light? Does the power brick have a light? Are all cables plugged in and secure? Have you attempted to unplug the power and plug it back in for both the power brick and the router? (Do Not Use Reset Button) Is there any noticable damage to the cable or equipment both inside or outside? FAQ Contact Us First Name Last Name Email Message Send We will be in touch. Address 4747 W. 48th Street Fremont, MI 49412 Phone 231.924.8872 ​ Call or Text Email support@ncats.net Connect Support Hours Office Hours Monday - Friday 8:00 am – 5:00 pm Phone Support Saturday 9:00 am – 5:00 pm FAQ Frequently Asked Questions Troubleshooting Your Network Info Why isn't my Wifi working? If your WiFi is not working, your first step should be to reboot the router by unplugging the power cable from the wall for a few seconds and plugging it back in. If a reboot does not fix the problem check the lights on the front of your router. Usually there is one light indicating your "WAN" connection which typically looks like a sphere with a circle over it. If this light is orange or red there is a good chance that your router is not recieving an internet connection and you need to call our helpdesk. Info Why can't I see my WiFi in settings? If your WiFi is not available to connect to, you may have an issue with your device or router. First check to see if any other devices can see the WiFi network at your home. If none of your devices can see the WiFi then the issue is most likely at your router, and if other devices can see the WiFi then you have a device issue. If the issue is pointing towards your router your first step should be to unplug the power cable for a few seconds and plug it back in. Give it a few minutes and check to see if your WiFi is available on any devices. Info Why do I see two WiFi networks? Most routers sold in stores now are what is called a "Dual-Band Router". You will see two WiFi networks with relatively the same name because your router is transmitting at two different frequencies. The WiFi name with the "5G" at the end of it is a 5GHz frequency that will be much stronger for devices that are very close to the router, while the other network is a 2.4GHz frequency that will provide service better to devices that are further away from the router. How Much Bandwidth Do You Really Need? We know that choosing the right Internet speed can be confusing, so we want to help you understand how much bandwidth you really need. You may be surprised by the answer! Info Average Household Usage Less than 10% of households engage in activities that require MORE than 10 Mbps! This is because most usage such as email, social media and general Internet surfing only uses about 2- 5 Mbps. Info Maximize Internet Speeds Consider scheduling bandwidth-intensive activities such as large downloads when fewer people are home using Internet or when you are asleep. Info Why Pay for Higher Speeds? Larger families may have more devices and thus use more bandwidth. Additionally, customers who frequently download software may prefer a higher speed to shorten download times. If you have any questions or need further assistance, don't hesitate to reach out. Our help desk is here for you.

Home Pricing & Plans About Us Support Referral Program Parent Resources Customer Portal More PARENT RESOURCES We've rounded up some must-have apps to help you and your students succeed this school year - all free or with free versions available! www.todoist.com www.mystudylife.com myhomeworkapp.com FremontLibrary.net FremontLibrary.net NewaygoLibrary.net Free with your Library Card Fremont Grant Newaygo White Cloud Hesperia Free with your Library Card Fremont Grant Newaygo White Cloud Hesperia quizlet.com blooket.com fivestarapp.com FREE PRINTABLES Cyber Security and Internet Safety for Families Tips for Parents Learn how you can best help your children stay safe while they use the Internet. FREE Download Screen Time Guidelines See the how much screen time is recommended by the American Academy of Pediatrics (AAP) and the World Health Organization (WHO) based on age. FREE Download Tips for Kids Post this FREE printable in a location that helps your child remember how to make good choices while online. FREE Download Kids Coloring Page The best way to keep your child safe is to teach them to keep the screen where an adult can see and hear what they are doing online. FREE Download Tips for Teens Empower your child with the tools that will help them recognize and report inappropriate content and behaviors online. FREE Download Addressing Device Addiction Identify the symptoms of device addiction and learn how to help your loved ones overcome it. FREE Download