Question 1

Why isn't my Wifi working?

Accepted Answer

If your WiFi is not working, your first step should be to reboot the router by unplugging the power cable from the wall for a few seconds and plugging it back in. If a reboot does not fix the problem check the lights on the front of your router. Usually there is one light indicating your "WAN" connection which typically looks like a sphere with a circle over it. If this light is orange or red there is a good chance that your router is not recieving an internet connection and you need to call our helpdesk.

Question 2

Why can't I see my WiFi in settings?

Accepted Answer

If your WiFi is not available to connect to, you may have an issue with your device or router. First check to see if any other devices can see the WiFi network at your home. If none of your devices can see the WiFi then the issue is most likely at your router, and if other devices can see the WiFi then you have a device issue. If the issue is pointing towards your router your first step should be to unplug the power cable for a few seconds and plug it back in. Give it a few minutes and check to see if your WiFi is available on any devices.

Question 3

Why do I see two WiFi networks?

Accepted Answer

Most routers sold in stores now are what is called a "Dual-Band Router". You will see two WiFi networks with relatively the same name because your router is transmitting at two different frequencies. The WiFi name with the "5G" at the end of it is a 5GHz frequency that will be much stronger for devices that are very close to the router, while the other network is a 2.4GHz frequency that will provide service better to devices that are further away from the router.

How can we help?

Our local tech experts are prepared to help you find solutions

Trouble with your connection?

Does your router have an Internet connectivity light?

Does the power brick have a light?

Are all cables plugged in and secure?

Have you attempted to unplug the power and plug it back in for both the power brick and the router? (Do NOT use the RESET button)

Is there any noticable damage to the cable or equipment both inside or outside?

Contact Us

Address

Support Hours

Frequently asked questions

Why isn't my Wifi working?

Why can't I see my WiFi in settings?

Why do I see two WiFi networks?