NCATS is known as the Internet Service Provider for much of our community. NCATS operates hundreds of service sites and continues to expand its high-speed broadband service focusing on unserved and underserved areas. Home Check Availability Pricing & Plans Commercial Plans Resources Customers More We Connect Newaygo County Chat Fiber Internet to Local Schools Fremont, Grant, Hesperia, Newaygo, White Cloud, NCRESA Tech Support for Local Schools NCRESA, Fremont, Grant, Hesperia, Newaygo, White Cloud, Big Jackson Supporting Community Partners -County of Newaygo -Village of Hesperia -City of Grant -City of Newaygo -City of Fremont -City of White Cloud -Bridgeton Township -Casnovia Township -Croton Township -Gerber Foundation -Fremont Community Foundation Fiber Internet to Local Libraries White Cloud, Fremont, Grant, Hesper ia, Newaygo & Croton Tech Advice for the Community Our customer service is happy to help you with your tech questions! Supporting Education We work closely with students of the IT program at the Newaygo County Career-Tech Center to foster a pipeline of talent from classroom to career. Newaygo County Advanced Technology Services (NCATS) was formed in 1995 as the technology department of the Newaygo County Regional Educational Agency (NC RESA). NCATS coordinates many technology services throughout the county and has become a resource to our county agencies. Along with the school technology services, NCATS operates an Educational Telecommunications Network, which includes fiber optic networks and wireless communications towers. This network serves the public schools, students, educational professionals and educational partners with the Newaygo County districts. NCATS is known as the Internet Service Provider for much of our community. NCATS operates hundreds of service sites and continues to expand its high speed broadband service focusing on unserved and underserved areas. We continue to exercise every resource at our disposal to reach those without service or choice. We continue to invest the total of our revenue to continually improve our existing service, to expand these services to others, and to provide resources and service to our community.

Home Check Availability Pricing & Plans Commercial Plans Resources Customers More NCATS Commercial Internet Built around YOUR business Every business uses the internet a little differently—and that’s exactly why we start by listening. At NCATS, we don’t push one-size-fits-all solutions. Whether you’re running a small office, managing multiple locations, or need rock-solid reliability, our team works with you to make sure your connection fits your needs today and grows with you tomorrow. This Might Not Be for You—and That’s a Good Thing Before we talk about “commercial plans,” let’s be clear: many businesses don’t need one. If you’re a small office, storefront, or home-based business, our regular NCATS Internet plans often work perfectly—and we’re happy to tell you that upfront. We won’t charge you more just because you’re a business. This page is for businesses with specific needs that go beyond everyday internet use. Stay Online with a Reliable Backup Connection Already have an internet provider but want peace of mind? NCATS offers redundancy links so your business can stay connected if your primary service goes down. Backup connections are available at the same cost as our standard plans, or we can design a custom solution if you need more. Internet That's Built for How You Work If your business has higher demands, we offer customized commercial plans designed around your usage, reliability needs, and future growth. Fill out the form and our local team will connect with you to learn more and recommend the best options—no guesswork, no pressure. Dedicated IP Addresses Available For businesses that need consistent remote access, hosting, or enhanced security, we offer dedicated IP addresses as part of our commercial services. First Name Last Name Job Title Email Phone Business Name Business Size (approximate) Choose an option Will your business share Internet with others? For exampe: guest Wi-Fi How will you use NCATS Internet? Choose an option Interested in Dedicated IP Address Interested in Private Fiber Connection Is there anything else you’d like to tell us about your business or internet needs? Send Thank you! An NCATS representative will reach out soon.

Participate in our Facebook milestone giveaways and WIN great prizes! Home Check Availability Pricing & Plans Resources Customers More Play along with us to win AMAZING Holiday Giveaways! Get ready to join the excitement and win BIG this holiday season! Starting on December 5, 2025, we’re hiding a special NCATS glowing orb in different locations across our service area. On each hunt day — December 5, 6, 12, 13, and 19 — check our Facebook group for clues, and be the first to find the orb to win one of our awesome prizes! You can view our service area at www.ncats.net Here’s how it works: Step 1: Join the NCATS Holiday Hunt Facebook group and follow the clues we post starting at 4pm each game day. Step 2: Track down the glowing NCATS orb based on the clues. The first person to find and touch the orb will be given a ticket to claim their prize. We keep posting new clues every 30 minutes from 4pm - 8pm or until the Orb has been found. Step 3: Bring your ticket to NCATS during office hours to receive your prize. (Mon-Fri 8am-5pm)! Get ready to join the hunt, solve the clues, and win big this holiday season! As an important reminder: Please follow all local laws while playing. The glowing NCATS orb will always be in plain sight and will not require any trespassing, moving of objects, or entry into restricted areas to locate it. If the orb is inside a building, it will be accessible in a public area of the building during open hours. Prioritize safety—especially on the road—as you join the hunt! OFFICIAL RULES TV xbox drone boombox polaroid participation prizes 1/1 JOIN THE HUNT

Home Check Availability Pricing & Plans Commercial Plans Resources Customers More SET UP PARENTAL CONTROLS with the NCATS Internet Router. Call 231.924.8872 Monday - Friday: 8am - 5pm Call Now FREE PRINTABLES Cyber Security and Internet Safety for Families Tips for Parents Learn how you can best help your children stay safe while they use the Internet. FREE Download Screen Time Guidelines See the how much screen time is recommended by the American Academy of Pediatrics (AAP) and the World Health Organization (WHO) based on age. FREE Download Tips for Kids Post this FREE printable in a location that helps your child remember how to make good choices while online. FREE Download Kids Coloring Page The best way to keep your child safe is to teach them to keep the screen where an adult can see and hear what they are doing online. FREE Download Tips for Teens Empower your child with the tools that will help them recognize and report inappropriate content and behaviors online. FREE Download Addressing Device Addiction Identify the symptoms of device addiction and learn how to help your loved ones overcome it. FREE Download EDUCATIONAL TOOLS We've rounded up some must-have apps to help you and your students succeed this school year - all free or with free versions available! www.todoist.com www.mystudylife.com myhomeworkapp.com FremontLibrary.net FremontLibrary.net NewaygoLibrary.net Free with your Library Card Fremont Grant Newaygo White Cloud Hesperia Free with your Library Card Fremont Grant Newaygo White Cloud Hesperia quizlet.com blooket.com fivestarapp.com

Home Check Availability Pricing & Plans Commercial Plans Resources Customers More Ooma Business Phone We are excited to announce the launch of our partnership with Ooma. We are now offering their Business Phone Service. Now, you can enjoy the benefits of a landline without the high costs by connecting your phone directly to your Internet Router. It offers exceptional call quality, reliability, and features designed to keep you connected. Contact us today to set up a personalized consultation. Our team is here to understand your unique business needs and customize a phone plan that works best for you. With flexible options and local support, we'll ensure you have a solution tailored to keep your business connected without any hassle. Just fill out the form below or give us a call to get started. 231.924.8872 Keep your phone number at no additional cost! Call Management Features Save on your bill Mobile App features Customer Number Business Name First Name Last Name Email Phone Send Thanks for submitting! We will contact you soon.

Home Check Availability Pricing & Plans Commercial Plans Resources Customers More How can we help support your student enrichment opportunity? See if your organization qualifies. Sponsorship Policy Apply Now Upload your organizations request here or email it to: mdubois@ncresa.org First Name Last Name Email Provide Sponsorship Request Info Upload supported file (Max 15MB) Submit Thank you! We will respond to your application soon.

Your local high-speed internet solution. When you choose NCATS you are helping transform our community. NCATS is committed to bridging the digital divide, ensuring that both the unserved and underserved in Newaygo County have access to affordable, high-speed Internet. Home Check Availability Pricing & Plans Commercial Plans Resources Customers More Never Worry About Your Internet Again With NCATS Internet, you get reliable service, local support, and honest pricing. We’re here to make internet one less thing on your to-do list, so you can stay connected to what matters most. Local. Affordable. Fast. See Why Newaygo County Chooses NCATS Before you choose an internet provider, take a few minutes to read the reviews. What are real customers saying about reliability, pricing, and support? Don’t just compare speeds—compare experiences. See how providers respond when there’s a problem. Then go ahead, look us up right alongside the big companies. We’re confident that when you compare the reviews, you’ll see the difference local service makes. Hear from our Customers Let's Get Connected Check Availability Home Phone Ooma Phone Plans Business Phone plans Home and Business Internet Plans $25 /m o BASIC with AutoPay $30/mo without AutoPay Great for 1-2 devices Chat $40 /mo PRO with AutoPay $45/mo without AutoPay Great for 3-5 devices Chat $55 /mo ADVANCED with AutoPay $60/mo without AutoPay Great for gaming and streaming Chat $70 /mo EVERYTHING with AutoPay $75/mo without AutoPay Great for everything - literally Chat $5 /mo VACATION with AutoPay $10/mo without AutoPay When your home is not occupied Chat Improve your quality of service by using our routers! FREE Rental Included with Everything Plan Rent: $5/month Purchase: $100 Enhanced Security WPA3 encryption, Multi-SSID, and parental controls provide a personalised and safer online experience Wi-Fi 7 Built for today’s connected homes — the HB210 Pro uses Wi-Fi 7 technology to handle gaming, streaming, video calls, and smart devices simultaneously with no slowdowns. NCATS Troubleshooting Our expert technicians can ass ist yo u remotely with troubleshooting performance issues. 2.5 GbE Connection Fastest WiFi Standards Mesh Capable Parental Controls Lets get connected Let's get CONNECTED Schedule your site survey. First Name Last Name Phone Email Street Address City State Postal / Zip code Choose the plan you are interested in. Choose a router option. Router Options How did you hear about us? Select one Did someone refer you? Promo Code I am interested in Home Phone I am interested in Business Phone Send Thanks for submitting! We will be contacting you soon. Sign up for AutoPay save $5 /m o Check your latest invoice or login to the customer portal. Start Now

February 2026 Customer Referral Rewards Love your NCATS Internet? Share it with friends and neighbors this February and earn thank-you rewards for every successful referral. Each referral also gives you an entry into our Grand Prize drawing for six months of FREE NCATS Internet . It is our way of saying thank you for supporting local, fast, and reliable internet in our community. SHARE NOW! 1 Successful Referral NCATS T-shirt 2 Successful Referrals NCATS Tumbler 3+ Successful Referral NCATS Premium Hoodie & Tumbler One entry into drawing per successful referral FREE 6 months NCATS Internet Official Rules

Home Check Availability Pricing & Plans Commercial Plans Resources Customers More HELP US SPREAD THE WORD We are looking to place yard signs in select locations, and we would love your help! If you are willing to have an NCATS yard sign on your property for one month, please fill out the form below. If we choose your location based on our outreach needs, you will receive a small gift as a token of our appreciation. NCATS will set them in place and pick them up. First Name Last Name Street Address City Postal / Zip code Customer Number Send Thanks for submitting!

How can we help? Our local tech experts are prepared to help you find solutions. Home Check Availability Pricing & Plans Commercial Plans Resources Customers More How can we help? Our local tech experts are prepared to help you find solutions. Trouble with your connection? Does your router have an Internet connectivity light? Does the power brick have a light? Are all cables plugged in and secure? Have you attempted to unplug the power and plug it back in for both the power brick and the router? (Do Not Use Reset Button) Is there any noticable damage to the cable or equipment both inside or outside? FAQ Contact Us First Name Last Name Email Message Send We will be in touch. Address 4747 W. 48th Street Fremont, MI 49412 Phone 231.924.8872 Call or Text Email support@ncats.net Connect Support Hours Office Hours Monday - Friday 8:00 am – 5:00 pm Phone Support Saturday 9:00 am – 5:00 pm FAQ Frequently Asked Questions Troubleshooting Your Network Info Why isn't my Wifi working? If your WiFi is not working, your first step should be to reboot the router by unplugging the power cable from the wall for a few seconds and plugging it back in. If a reboot does not fix the problem check the lights on the front of your router. Usually there is one light indicating your "WAN" connection which typically looks like a sphere with a circle over it. If this light is orange or red there is a good chance that your router is not recieving an internet connection and you need to call our helpdesk. Info Why can't I see my WiFi in settings? If your WiFi is not available to connect to, you may have an issue with your device or router. First check to see if any other devices can see the WiFi network at your home. If none of your devices can see the WiFi then the issue is most likely at your router, and if other devices can see the WiFi then you have a device issue. If the issue is pointing towards your router your first step should be to unplug the power cable for a few seconds and plug it back in. Give it a few minutes and check to see if your WiFi is available on any devices. Info Why do I see two WiFi networks? Most routers sold in stores now are what is called a "Dual-Band Router". You will see two WiFi networks with relatively the same name because your router is transmitting at two different frequencies. The WiFi name with the "5G" at the end of it is a 5GHz frequency that will be much stronger for devices that are very close to the router, while the other network is a 2.4GHz frequency that will provide service better to devices that are further away from the router. How Much Bandwidth Do You Really Need? We know that choosing the right Internet speed can be confusing, so we want to help you understand how much bandwidth you really need. You may be surprised by the answer! Info Average Household Usage Less than 10% of households engage in activities that require MORE than 10 Mbps! This is because most usage such as email, social media and general Internet surfing only uses about 2- 5 Mbps. Info Maximize Internet Speeds Consider scheduling bandwidth-intensive activities such as large downloads when fewer people are home using Internet or when you are asleep. Info Why Pay for Higher Speeds? Larger families may have more devices and thus use more bandwidth. Additionally, customers who frequently download software may prefer a higher speed to shorten download times. If you have any questions or need further assistance, don't hesitate to reach out. Our help desk is here for you.

Home Check Availability Pricing & Plans Commercial Plans Resources Customers More CUSTOMER TESTIMONIALS Hear what our customers have been saying. Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Customer Testimonial Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Trailside Motel Find them on Facebook See Website Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Fremont Mini Storage See Website Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Happy Hearts Naturals Find them on Facebook See Website Very nice service that is patient, quick and affordable. I pay for the $75/month package and the service is never interrupted or goes too slow. I have had download speeds range, but if they go high they go very high, which is very satisfactory for games and streaming. I do recommend them, they're also very nice on billing. Nicholas Schadewald OUR CUSTOMER SERVICE SATISFACTION EXCEEDS 99%

For each successful referral, you BOTH get one month of FREE service. Home Check Availability Pricing & Plans Commercial Plans Resources Customers More Good Internet is Worth Sharing. For each successful referral you BOTH get one month of FREE service. Contact my Friend Thanks for sharing!